Transaction Errors

Certain errors in a transaction can prevent Galvix from calculating taxes on the included line items. These errors fall into two main categories:

Address Errors

Each transaction imported into Galvix includes an origin and destination address. If the address data from your billing system is incomplete or missing required details, Galvix will be unable to calculate tax for the transaction.

How to Identify Address Errors:

• Transactions with address errors will be highlighted on the Transactions page.
• You can also find them under the ‘Actions Required’ tab for quick access.
• On the Transaction Details page, line items that failed tax calculation due to an address issue will be highlighted. Expanding a line item will show the exact cause of the error.

Steps to Fix an Address Error:

1. Open your billing system.
2. Locate and open the affected transaction.
3. Update the address details to a complete and accurate format.
4. Check the transaction in Galvix.
5. If the error persists, repeat the steps and ensure the address is correctly formatted.

Once the address issue is resolved, Galvix will automatically recalculate taxes for the affected line items and update their status accordingly.

Invalid Tax Category Errors

Each product in a transaction must have a tax category assigned in Galvix. If a tax category is missing, Galvix cannot determine the correct tax rate, and the transaction will be flagged as an error.

How to Identify Invalid Tax Category Errors:

• Transactions with missing tax categories will be highlighted on the Transactions page.
• You can also find them under the ‘Actions Required’ tab.
• On the Transaction Details page, affected line items will be highlighted, and you can expand them to view the error details.
• Products missing a tax category will also be flagged on the Products page. To quickly find products with tax category errors, switch to the ‘Actions Required’ tab on the Products page, where only items with missing tax categories will be listed.

Steps to Fix an Invalid Tax Category Error:

1. In the Transaction Details page, locate the affected line item and click on its name to open its Product Details page, OR
   • Go to the Products page, search for the affected product, and open its details page.
2. Click ‘Update Tax Category’.
3. In the form that appears, select the appropriate Product Type and Tax Category.
4. Click Save.
5. Recheck the transaction in Galvix.

Once the tax category is assigned, Galvix will successfully calculate taxes for the product and update the transaction status accordingly.