Stripe FAQ

This FAQ addresses common questions about integrating Stripe with Galvix for real-time sales tax compliance and other related topics. Whether you’re setting up the integration, troubleshooting tax issues, or verifying sync behavior, we've got you covered.

FAQs answered in this Guide -

If I add a new invoice, product, or customer in Stripe, when does it sync to Galvix?

Does Galvix import all historical transactions from Stripe? How long does syncing take?

What happens if I edit an invoice in Stripe?

What happens to Void/Deleted invoices?

What types of Stripe transactions does Galvix support?

How does Galvix determine the address for tax calculations?

Can Galvix add tax to shipping amounts?

Why is my invoice showing $0.00 tax in Stripe?

I see an error next to my Stripe integration in Galvix. How can I resolve this?

How does Galvix process credit notes issued in Stripe?

I have multiple Stripe account and want to connect more than one account to Galvix?

How do I check if the correct Stripe account has been linked to Galvix?

If I add a new invoice, product, or customer in Stripe, when does it sync to Galvix?

Galvix syncs your Stripe data in real time. New invoices, products, and customers are typically reflected in Galvix within a few seconds of being created or updated. If you don’t see the update right away, try refreshing the Galvix dashboard or check Settings → Integrations. In case of an error, reach out to Galvix support.

Does Galvix import all historical transactions from Stripe? How long does syncing take?

Yes, Galvix imports all past invoices and credit notes from your Stripe account by default. The initial sync may take anywhere from a few minutes to several hours, depending on the data volume.

What happens if I edit an invoice in Stripe?

When you edit an invoice in Stripe :

• Stripe creates a new invoice when any existing invoice is updated
• Galvix updates the tax amount based on the modifications made to the Stripe invoice and syncs the new invoice.

You can refer this guide for detailed steps.

In Galvix:

• The original transaction will be removed.
• The new Stripe transaction will be synced.

If the invoice was part of a filed return, Galvix will:

1. Keep original transaction as is
2. Create a refund transaction to reverse the original invoice and tax
3. Create a new sale transaction with the new invoice details

This ensures your return filings remain accurate and audit-ready.

What happens to Void/Deleted invoices?

When you void/delete an invoice in Stripe :

Galvix deletes the transaction data to avoid considering the transaction at the time of returns calculations.

If the invoice was part of a filed return, Galvix will:

1. Keep original transaction as is
2. Create a refund transaction to reverse the original invoice and tax

This ensures your return filings remain accurate and audit-ready.

What types of Stripe transactions does Galvix support?

Galvix syncs and processes the following:

• Invoices (mapped as Sales in Galvix)
• Credit Notes (mapped as Refunds in Galvix)

Any other types of transactions are ignored and not synced, as they are not relevant for sales tax returns.

How does Galvix determine the address for tax calculations?

Galvix uses the shipping address on the transaction to determine the correct tax jurisdiction.

• If the shipping address is missing, it picks the billing address from the transaction.
• If both fields are blank, Galvix cannot calculate tax, and the transaction will be excluded from return filings.

Always ensure at least one address is populated in the transaction to enable accurate tax calculation.

When creating a transaction in Stripe, the address fields are pre-populated based on the values saved in the customer record. However, if you manually update these fields to a different address. Galvix will always use the address specified on the invoice or credit note, not the customer record, for tax calculations.

Refer to this Guide on best practices to add customer address in Stripe.

Can Galvix add tax to shipping amounts?

Yes! Galvix can calculate tax on shipping charges. The taxability of shipping depends on the type of shipping and the rules in the destination state.

To enable this:

1. Go to Galvix → Products
2. Search for your shipping-related item (e.g., “Shipping” or “Delivery”)
3. Assign the appropriate shipping tax category based on how your business ships

Galvix will then apply the correct tax to shipping charges based on state-specific rules for that shipping type.

Why is my invoice showing $0.00 tax in Stripe?

Galvix will display $0.00 tax when no tax is applicable, which is expected behavior. Here are some scenarios when no tax may be applicable:

• The customer is marked tax-exempt in Galvix or Stripe
• The product is non-taxable in the customer's tax jurisdiction
• You haven’t added a registration in Galvix for the state you're invoicing to

Galvix accurately identifies these cases and skips tax calculation accordingly.

However, if tax should have been applied, check the following:

• Galvix tax engine is enabled

→ Refer to our Set Up Guide & Configuration Guide to review setup steps to enable the Galvix tax engine.

I see an error next to my Stripe integration in Galvix. How can I resolve this?

To resolve an Integration in error status:

1. Click the three dots on the Integration in Galvix → Edit, then click Save to reconnect.
2. If that doesn’t work, disable the existing integration and click Add Integration to set it up again.

For detailed instructions, refer to our Integrate with Galvix guide. If you continue to see the error, contact the Galvix support team.

How does Galvix process credit notes issued in Stripe?

When you issue a credit note in Stripe, Galvix syncs it as a Refund transaction. During return preparation, Galvix automatically subtracts the refunded tax amount from the collected tax amount, ensuring your filings remain accurate even after adjustments or refunds.

I have multiple Stripe account and want to connect more than one account to Galvix?

You can integrate the accounts one by one by repeating the same steps mentioned here.

How do I check if the correct Stripe account has been linked to Galvix?

1. In Stripe, go to Settings > Business > Account details to find the Account ID.
2. In Galvix, go to Settings > Integrations > Stripe Integration and confirm the listed Account ID matches.

This is especially useful if you manage multiple Stripe accounts.