Shopify FAQs

This FAQ addresses common questions about the functionality between Shopify and Galvix for sales tax compliance and other related topics. Whether you’re setting up the integration, troubleshooting tax issues, or verifying sync behaviour, we've got you covered.

Is Galvix available on the Shopify App Store?

Can Galvix calculate tax on Shopify orders?

Does Galvix import all historical transactions from Shopify?

How long does data syncing take?

What if my orders are not synced at the time of integration?

Can I choose which orders to sync with Galvix?

How are tax-exempt customers managed with Galvix?

Can I connect multiple Shopify stores to the same Galvix account?

How does Galvix deal with refunds?

Does Galvix support partial refunds?

What happens if I cancel or delete an order in Shopify?

What should I do if I see a sync error in Galvix?

What if I change a customer’s taxability after an order is placed?

Is Galvix available on the Shopify App Store?

No, Galvix is not listed on the public Shopify App Store.

Instead, Galvix connects to your store via Shopify’s OAuth and API integration using a custom app. Refer to the Integration Guide and follow the steps to install Galvix as a custom app on Shopify.

Can Galvix calculate tax on Shopify orders?

No, Galvix does not perform live tax determination on Shopify orders.

Reason: Shopify, at the moment, does not allow third-party apps to override its built-in tax engine. Galvix works in parallel by importing your transaction data for tracking, exemption, reporting and filing, but it cannot modify tax amounts for the orders in the Shopify admin.

Does Galvix import all historical transactions from Shopify?

Yes. Galvix automatically imports all available past transactions from your Shopify account during the initial setup.

How long does data syncing take?

• Initial sync: Can take anywhere from a few minutes to a few hours, depending on your order volume.
• Ongoing sync: Happens in real time after the initial import.

What if my orders are not synced at the time of integration?

Start by checking:

• If the orders are still in Drafts (those are not synced)
• If your integration status shows Active under Settings → Integrations
• Try refreshing your Galvix dashboard

Still not working?

Reach out to us at support@galvix.com.

Can I choose which orders to sync with Galvix?

No. Galvix syncs all completed orders from Shopify automatically.

How are tax-exempt customers managed with Galvix?

Galvix takes the exemption settings set up on Shopify.

If a customer is marked as tax-exempt in Shopify, that information is automatically reflected in Galvix. To ensure exemptions are correctly applied:

• Customers must be marked as exempt in Shopify
• Galvix uses this data during sync and updates your tax reports accordingly. To set up tax exemptions, check out this Guide.

Can I connect multiple Shopify stores to the same Galvix account?

Yes. If you operate multiple Shopify stores under the same legal entity, each store must be individually connected to Galvix.

To do this:

• Install the Galvix custom app in each Shopify store
• In your Galvix dashboard, go to Settings → Integrations → +Add Integration for each store

This ensures data from all the Shopify stors is synced and remains unified in Galvix account for tax reporting and filing.

How does Galvix deal with refunds?

Refunds created in Shopify will be seen as new Refund Transactions in Galvix in order of recency, and the tax amounts will be adjusted accordingly.

Does Galvix support partial refunds?

Yes, but it depends on how the refund is issued in Shopify. Make sure you're updating line item quantities, not just entering a manual amount, to ensure the refund is recognized by Galvix. Refer to this Guide for more understanding on how to create a refund correctly for Galvix.

What happens if I cancel or delete an order in Shopify?

Galvix handles this based on the return filing status of the order:

• If the order has not yet been included in a return (unlocked transaction):

  Galvix will automatically remove the transaction.

• If the order was already included in a filed return (locked transaction):

  Galvix will create a refund transaction to offset the tax that was originally reported and paid.

This logic ensures your filings remain accurate and audit-ready.

What should I do if I see a sync error in Galvix?

Before reaching out to support, try the following steps:

Reconnect the integration:

• Go to Settings → Integrations → Edit → Save. This re-authenticates the connection.

• Still stuck?

  You can disable the integration and then click +Add Integration to reconnect.

If the error persists, contact us for further assistance at support@galvix.com.

What if I change a customer’s taxability after an order is placed?

Galvix will reflect the change in its calculations, but it cannot adjust the actual amount collected by Shopify.

Here’s what you’ll see in Galvix:

• Tax Actual (from Shopify) will still show the amount charged on the Shopify order
• Tax Expected (according to updated exemption) will now show the correct value, e.g., $0 if the customer is exempt
• Tax Difference will highlight the discrepancy, indicating over- or under-collection

This helps you monitor and resolve edge cases where exemptions are applied late.